Nationwide Dispatch System - 14-Day Return Policy

---

Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of services provided by Nationwide Dispatch System (hereinafter referred to as “we,” “us,” or “our”), a sole proprietorship providing 24/7 dispatch services in Pakistan. By engaging in our services, you (“the client” or “user”) agree to comply with and be bound by the following Terms and Conditions.

2. Definitions

• Dispatch Services: Refers to the 24/7 communication, coordination, and logistical support services offered to clients.

• Client/User: Any individual or business entity using our dispatch services.

• Nationwide Dispatch System: The sole proprietorship business offering dispatch services.

3. Service Scope

Nationwide Dispatch System offers dispatch services for logistics, transportation, and emergency response coordination within Pakistan. Our services are provided 24/7, subject to availability and operational constraints.

4. Service Availability

While we strive to provide uninterrupted service, we do not guarantee that our services will always be available without interruptions. Maintenance, system updates, or unforeseen circumstances may cause temporary service disruptions.

5. Client Responsibilities

• The client agrees to provide accurate and up-to-date information necessary for dispatch services.

• The client is responsible for ensuring that all vehicles, drivers, or resources involved in dispatch services comply with the legal and regulatory framework in Pakistan.

• The client must notify Nationwide Dispatch System immediately of any changes in service requirements or updates regarding delivery schedules or emergencies.

6. Payments and Fees

• The client agrees to pay all fees for services as agreed upon in the contract.

• Payment terms, including frequency and methods of payment, will be outlined in the service agreement.

• Late payments may incur additional charges or suspension of services until the account is settled.

7. Limitation of Liability

• Nationwide Dispatch System will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services.

• We are not responsible for delays caused by factors beyond our control, including but not limited to natural disasters, strikes, accidents, or roadblocks.

8. Termination of Service

• Either party may terminate the service agreement with prior written notice of 30 days.

• Nationwide Dispatch System reserves the right to terminate services immediately in the event of breach of terms, non-payment, or illegal activity by the client.

9. Force Majeure

We shall not be held liable for any delay or failure in service due to circumstances beyond our control, such as natural disasters, pandemics, government regulations, or other unforeseeable events.

10. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services following any changes indicates your acceptance of the new Terms.

Privacy Policy

11. Data Collection

• We collect personal information such as client name, contact details, and operational details required to provide dispatch services.

• We may also collect vehicle tracking data, delivery schedules, and other logistics information as part of our service offerings.

12. Use of Data

• The data collected is used solely for the purpose of delivering, coordinating, and improving our dispatch services.

• We do not sell, share, or otherwise distribute personal information to third parties unless required by law.

13. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our systems are designed to ensure the confidentiality and security of your data in accordance with the relevant data protection regulations of Pakistan.

14. Data Retention

We will retain your data only for as long as necessary to provide the agreed services and as required by applicable law.

15. Client Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. Please contact us via the details provided below to make any such requests.

Service Policy

16. Dispatch Protocol

• Our dispatchers operate 24/7 and adhere to industry best practices and local regulatory requirements.

• All communications with drivers, clients, and third-party logistics providers are logged for operational purposes and compliance.

17. Compliance with Local Laws

Our dispatch services operate under the regulations set by the government of Pakistan. The client is responsible for ensuring compliance with any additional local or international legal requirements related to their operations.

18. Customer Support

We offer 24/7 customer support for inquiries and troubleshooting. You may contact us through email or phone as listed on our official website or communication channels.

19. Service Guarantees

While we aim to deliver timely and effective dispatch services, we do not guarantee specific response times or outcomes due to the unpredictable nature of logistics and transportation.

20. Dispute Resolution

In the event of any dispute arising from the use of our services, we encourage clients to resolve matters directly with us. However, unresolved disputes may be submitted to arbitration under the laws of Pakistan.

Acknowledgment

By using the services of Nationwide Dispatch System, you acknowledge that you have read, understood, and agreed to our Terms & Conditions, Privacy Policy, and Service Policy.